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What to check when a delivery cannot be found in the inbox.
Per-message delivery results are not available yet
The per-message delivery results and bounces used in step 4 are not available yet (implementation is in progress). Steps 1 to 3 can be checked on the current screens.
1. Check the delivery status
On the campaign screen, check whether delivery processing has finished. If it is still sending, wait until it finishes. For how to read each status, see Delivery statuses.
2. Check the recipient
Look for a typo in the email address, an opt-out, or a condition that excluded the contact from the delivery.
3. Check the receiving side
Check the spam folder, inbox rules, and domain-level blocks. If the recipient has a mail administrator, ask them whether your sending domain is blocked.
4. Check bounces
If a bounce is recorded in the per-message delivery result, review the reason before acting. Do not resend to invalid addresses.
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