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What to check when a delivery cannot be found in the inbox.
Delivery status and results are not available yet
The campaign list and status display (step 1) and the per-message delivery results and bounces (step 4) are not available yet (implementation is in progress). Steps 2 and 3 are the ones you can check on the current screens.
1. Check the delivery status
When the campaign screen becomes available, check whether delivery processing has finished. If processing is still in progress, wait until it finishes.
2. Check the recipient
Look for a typo in the email address, an opt-out, or a condition that excluded the contact from the delivery.
3. Check the receiving side
Check the spam folder, inbox rules, and domain-level blocks. If the recipient has a mail administrator, ask them whether your sending domain is blocked.
4. Check bounces
If a bounce is recorded in the per-message delivery result, review the reason before acting. Do not resend to invalid addresses.
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