---
title: "Email is not arriving"
description: "What to check when a delivery cannot be found in the inbox."
type: troubleshooting
summary: "Check the delivery status, the recipient, the spam folder, and bounces, in that order."
prerequisites:
  - "/en/docs/reference/delivery-status"
related:
  - "/en/docs/concepts/delivery"
---

# Email is not arriving

> **Delivery status and results are not available yet**
>
> The campaign list and status display (step 1) and the per-message delivery results and bounces (step 4) are not available yet (implementation is in progress). Steps 2 and 3 are the ones you can check on the current screens.

## 1. Check the delivery status [#1-check-the-delivery-status]

When the campaign screen becomes available, check whether delivery processing has finished. If processing is still in progress, wait until it finishes.

## 2. Check the recipient [#2-check-the-recipient]

Look for a typo in the email address, an opt-out, or a condition that excluded the contact from the delivery.

## 3. Check the receiving side [#3-check-the-receiving-side]

Check the spam folder, inbox rules, and domain-level blocks. If the recipient has a mail administrator, ask them whether your sending domain is blocked.

## 4. Check bounces [#4-check-bounces]

If a bounce is recorded in the per-message delivery result, review the reason before acting. Do not resend to invalid addresses.

---

Semantic index of the whole documentation: [/en/sitemap.md](/en/sitemap.md)

All pages concatenated: [/en/llms.txt](/en/llms.txt)